In the advent of the internet and various technologies that allow online communication, having a virtual contact center job is all the more enticing. This is because you can perform all your work tasks and get paid within the comfort of your home. Interested in trying your hand at working in a virtual contact center? Read on to know how…
What are Virtual Contact Center Jobs?
Working for call centers or large companies, having a virtual contact center job requires you to deal with calls to and from customers. Inbound and outbound calls range from customer support, telemarketing and other similar duties.
Nature of Virtual Contact Center Jobs
If you are wondering how virtual contact center jobs are different from actual call centers, you need to keep in mind that the two have fundamental differences. First, virtual work is done online as opposed to the traditional cubicle setup. Another distinct characteristic of this job is that you will be working as an independent contractor of your client instead of being employed by a company.
Virtual Contact Center Job Rates
Usually, virtual contact center jobs pay by the hour. In the US, the basic pay can be $15 per hour plus incentives. However, keep in mind that the rates can vary depending on the field you are working in and where you live. For example, you may find virtual contact center jobs in the health or nursing industries. These specialized industries are expected to pay more.
Virtual Contact Center Jobs Expected Monthly Earning
For an hourly rate of $15 per hour (not counting incentives), you can earn $120 for working 8 hours per day. This means that you can earn $2,640 for working for 22 days per month.
Virtual Contact Center Job Eligibility
Most clients prioritize extensive experience as a customer service worker, whether through phone or retail (non-phone). If you do not have a lot of experience in this field, you can still apply given that you satisfy the client’s requirements.
Requirements may include good grammar and communication skills. You might also need to have basic writing and data entry skills. Moreover, a strong telephone presence is an important asset for this job.
For specialized fields, you may be required to present proof of educational attainment or certifications related to the industry.nAside from your qualifications, you will also need a dependable computer, internet connection, audio gear and microphone.
How to Apply for Virtual Contact Center Jobs
Should you decide to search for virtual contact center jobs and you have the qualifications to perform the responsibilities, you can simply go to various freelancing websites such as Freelancer and Upwork. These sites require an account to be ready to start an application. With these websites, you can simply look for prospective clients looking for someone with your skills and services offered.
Alternatively, FlexJobs is the biggest and best job platform for accessing quality hand-screened remote, part-time, freelance, and flexible jobs around the world. Here you won’t be faced with the huge amount of competition, scam offers and low pay rates you’ll generally find on other freelance sites when searching for virtual contact center jobs.
With the connectivity offered by the internet, it is now easier than ever to work as a contact center agent without leaving your home. If you are interested in working as one, check out your options today!
We wish you all the best in finding a virtual contact center job!