Do you want to explore the benefits of working from home? Whether it’s helping raise your kids, avoiding long commute times, or simply finding joy in the quiet of your home, applying for online jobs will give you the freedom to live on your own terms.
Online chat support jobs are very popular among customer service professionals who want to make money online. Apart from answering queries and providing assistance to customers via chat, online chat support agents are responsible for giving out solutions in real time.
Read on to find out more about online chat support jobs and how you can apply today.
What are Online Chat Support Jobs?
The primary role of an online chat support agent is to answer the immediate concerns and questions coursed through the company website, app or social media channels. Often, this will involve writing short, brief, and concise messages to answer the customer’s enquiries.
Nature of Online Chat Support Jobs
Before working in customer service as an online chat support agent, knowing the full nature of this job is essential.
Keep in mind that should you be accepted for a job, you will most likely be working for a company, on a part-time or full-time basis. This means handling a plethora of demands and queries that come from consumers. Aside from providing immediate assistance and answers, you will have to provide effective solutions.
As a customer service agent, you will also be welcoming customers when they land on the company website. You will then help these users navigate their way through the website and interact with them meaningfully. Likewise, you will help boost company leads and retain customers by responding to their concerns in a friendly and professional way.
Online Chat Support Job Rates
Some companies provide hourly salaries ranging from $9 to $15 an hour. However, your hourly wage can differ based on where the company is based as well as the type of credentials you have. If you already have prior experience in the field, you may be able to find opportunities paying up to $20 an hour.
Online Chat Support Job Eligibility
If you are interested in becoming an online chat support agent, you must have the right technology to complete your tasks. This includes having a computer and a reliable internet connection. Apart from this, you also need to have a proper grasp of the English language to help you answer each concern in a professional way.
How to Apply for Online Chat Support Jobs
To apply for online chat support jobs, start by signing up on freelance job platforms such as Upwork, Workana and PeoplePerHour. On these sites you can create a profile and send proposals to potential employers. While these employers will technically be your ‘clients’, you may only need to find one who’s looking for a full-time agent.
Alternatively, if you’re looking for more stable job opportunities other online chat support agents may not know about, we find that FlexJobs is the best job platform for accessing quality hand-screened remote, part-time, freelance, and flexible jobs. Here you can expect less competition and higher pay rates compared to other freelance sites when searching for online chat support jobs.